Terms & Conditions - Nirova

Effective Date: August 5, 2025

Welcome to Nirova. These Terms and Conditions (“Terms”) govern your use of our website and services, including your purchases made through our online store at https://nirova.life/shop. By using our website or making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. About Nirova

Nirova is an eCommerce platform that offers curated products designed to support health, wellness, and lifestyle. We provide free shipping on all eligible orders within supported regions.

2. Eligibility to Use

By using the Nirova website, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian.
You are capable of entering into a legally binding agreement.
You are not using the website for any unlawful or unauthorized purposes.

3. Products & Pricing

All product descriptions, images, prices, and availability are subject to change without notice. We strive to ensure that all product details are accurate, but errors may occur. In such cases, we reserve the right to correct any errors and to cancel or refuse any order placed for an incorrect price.

Prices are listed in INR (₹) unless otherwise noted. Shipping is free on all qualifying orders.

4. Orders & Payments

By placing an order, you agree to:

Provide accurate billing and shipping information.
Authorize us (or our third-party payment gateway) to charge the full order amount to your selected payment method.

Nirova reserves the right to refuse, limit, or cancel any order for any reason, including suspected fraud or misuse.

Payment Methods

We accept secure payments via trusted third-party gateways. Your payment information is handled with industry-standard encryption and security protocols. (List your payment providers here, e.g., Razorpay, Stripe, PayPal.)

5. Shipping & Delivery

We offer free standard shipping on all qualifying orders within our delivery zones. Estimated delivery times are provided during checkout and may vary based on your location.

Shipping timelines are approximate and not guaranteed. Nirova is not responsible for delays caused by courier services or external factors (e.g., weather, holidays).

6. Returns & Refunds

Due to the nature of some wellness and health-related products, returns may not be accepted on used or opened items unless defective.

Please refer to our dedicated Return & Refund Policy for detailed instructions. If your product is damaged, incorrect, or defective, please contact us within 7 days of delivery at support@nirova.life.

7. User Accounts

You may create an account on our site to manage orders and track shipping. You are responsible for maintaining the confidentiality of your account credentials. Nirova is not responsible for any loss or damage arising from unauthorized access to your account.

8. Intellectual Property

All content on the Nirova website, including logos, images, product descriptions, and branding, is the property of Nirova or its licensors. You may not reproduce, distribute, modify, or exploit any content without written permission from Nirova.

9. Prohibited Uses

You agree not to use the Nirova website:

For any unlawful purpose.
To solicit others to perform or participate in unlawful acts.
To violate any laws, regulations, or third-party rights.
To transmit malicious code, spam, or viruses.
To interfere with or bypass site security features.

10. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” Nirova makes no warranties, express or implied, regarding the accuracy, reliability, or suitability of the products or content.

We do not guarantee that the website will be available at all times or free from technical issues or errors.

11. Limitation of Liability

To the fullest extent permitted by law, Nirova shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the website or purchase of any products.

12. Indemnification

You agree to indemnify, defend, and hold harmless Nirova and its team from any claims, damages, liabilities, or expenses arising from your violation of these Terms or any applicable law.

13. Termination

Nirova reserves the right to suspend or terminate your account or access to the site without notice if you violate these Terms or engage in fraudulent or harmful activity.

14. Changes to Terms

We may update these Terms from time to time. Changes will take effect immediately upon posting on this page. Your continued use of the site after such changes constitutes your acceptance.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.